Refund policy

Upgradeable has a money back guarantee, we understand our customers are usually upgrading to solve a problem or to extend the life of their computer. Therefore compatibility is important, so we offer an easy way to return your upgrade for a refund, if you are unhappy in anyway. There are few restrictions and we make it very easy.

We answer the phone, and like when customers call. We do not make you fill out stupid forms or do complicated return procedures. Call us, we'll sort it out.

 

Money Back Guarantee

  • You can return any product purchased from Upgradeable for a refund, within 30 days of receipt of your order. Conditions Apply (see limitations below). 
  • All refunds are made via the same payment method as the original purchase.
  • We reserve the right to charge a 10% restocking fee.
  • Review our Support Portal if you are experiencing difficulties installing your computer memory upgrade.

Limitations of Money Back Guarantee
Product must be returned in original condition. We understand if it has been used but we will not accept back product if it has been misused or damaged. If the product was shipped in retail packaging, it must be returned in that packaging with any tools that were included. We reserve the right to charge a 10% restocking fee.

All 14 day guarantee claims must follow our return procedure.

 

Common questions asked about our refund policy

Question: The upgrade did not work in my computer, I have opened the package and used the RAM, can I return it for refund?
Answer: Yes

Question: I no longer need the upgrade, I bought it last month, can I return it for refund?
Answer: Yes

Question: The RAM is not exactly the same as the one I ordered, can I return it for refund?
Answer: Yes. However, are you returning because it as a shipping error? Upgradeable has only one type of upgrade, A grade (industry best) which has a lifetime warranty (for RAM). Therefore we could have shipped an equivalent part that is 100% compatible, please call the office and check.   

Question: I bought an upgrade to fix a problem, I still have the same problem, can I return it for refund?
Answer: Yes

How to Return for Refund

We want to make returns as easy as possible. Basically to return a product for refund, send everything to our PO Box with a copy of the invoice and a hand written on the invoice that says why you are returning it and what you want us to do. Here is an example:
"RAM did not work, please refund"

This will be the easiest return we do all day. We can look up the transaction in our system because we have all your details from the invoice, you have told us to do a refund, so that is what we do. 

The detailed return procedure

If you are going to return a product, please call our office to check it is ok and get authorisation. The Upgradeable RMA (Return Material Authorisation) number is your original invoice number. If you do not know, or have lost the paperwork, please call our office. You can call by phone, use the phone service on our website, send us an email or chat online. 

Returned products should be shipped at your expense to the following address:
Upgradeable 
PO Box 44
Gordon NSW 2072
For your own security, your courier should issue a tracking number and collect a received signature upon delivery.

Our preferred courier Australia Express Post. They deliver to a PO Box.
If you are shipping via another courier that does not deliver to PO Boxes, ship to:
Upgradeable 
Level 2, Corporate House,
25 Ryde Road
Pymble NSW 2073

Who pays the shipping cost?

If the product is Dead On Arrival, see procedure below. Contact our office and we will email you a return shipping label (we pay shipping costs).

If you are return for a refund, I'm sorry you have to pay the shipping cost. This is not a hard rule, if you believe we are at fault, please call the office.

If you ordered the wrong product, please call the office and we'll sort it out. Each situation if different, we can't guarantee free replacement, but we'll make the process as hassle free as possible. 



Dead on Arrival (DOA) 

If the upgrade does not work?
If the upgrade does not work, call or email our office. Do not waste you time trying to solve it by yourself. We are specialists in this area and can quickly identify the problem. We never assume you are the problem.

What happens if your memory upgrade arrives DOA? It is every buyers fear, buying an upgrade that does not work. First thing to do is call our office. They will run through a procedure to identify the problem. If we are at fault, 99% of the time we will authorise a return and ship out replacement product with a return label so you don't have to pay the cost of returning the upgrade. Or if you just want a refund then email you a return label so you can return for credit. 

 

For further assistance, please contact us.