Order Information

This is the summary of all the information you need to know when buying from Upgradeable. To read the lawyer approved policies, please see links in the footer. Who has time for that? 

Upgradeable.com.au is run by an Australian company IMS Memory Australia Pty Ltd. We ship your orders from our Sydney office. Yes, we have a real office, and yes you can pick up your order from our office. Our company profile is here

Payment Methods

  • We accept AMEX, MasterCard, VISA, Paypal, Google Pay, and Apple Pay. Eftpos available instore. No surcharge applies.
  • Bank Deposit is also accepted. Instructions will be emailed once you have placed an order.

Shipping Options

Service Cost Delivery ETA
Express Post Next Day Delivery
Australia Post service
$11.90 Next Day Delivery
Couriers Please $15 Next Day to major cities 
Couriers Please - Sydney metro same day $15 Same Day
Rush Courier - Not available online Call for a Quote Within 4 Hours
Hold for Collection (Pickup) $0.00 Not Applicable
  • Deliveries to rural areas may take an extra 2 working days.
  • Insurance covers total loss or damage to parcel contents up to a maximum value of $5000 incl. GST
  • Rural areas may have a delay of up to 2 business days.
  • Deliveries are made between 8am to 5pm, Monday - Friday.
  • All orders are dispatched from our office in Sydney, Australia.
  • Pick up is available in Pymble, this is an option when you order online.
Tax Information
  • All prices quoted are including GST (Goods and Services Tax), which is 10% under Australian law.
Order Dispatch Information
  • To ensure same day dispatch of your order we must receive your order before 2:30PM Sydney Time (Monday - Friday).
  • Orders received after the cut-off or have products that are currently not in stock will be dispatched as soon as possible. Please contact us: 1800-289-726 if you have any queries regarding the dispatch of your order.
  • All stock notifications on the website are not in real-time, please call our sales team for up to the minute stock levels.
  • Most stock is on hand and is ready for immediate shipping once payment has been confirmed prior to close of dispatch.
  • Back orders are dispatched within 7 business days from time of ordering. If your product is not in stock, you will be notified by email of the ETA of when the stock is due at our Sydney office. Although your credit card is charged, you are able to cancel the order at anytime and have the transaction reversed. We do not charge any cancellation or restocking fee.
Warranty & Returns
  • Lifetime warranty, which means Upgradeable memory can be returned at any time for replacement or repair. The exception is our Flash and Solid-State Drive Products which have a minimum one year warranty.
  • 14 Day Money Back Guarantee: you can return anything you buy within 14 days for a full refund, for any reason. 
  • Our upgrades do not void the manufacturer's warranty.
  • Stress free replacements.